Ford Motor Company in the US has not had one of
their better years. Last month the Board of Directors cut the stock
dividend in half - 50% is big numbers when you’re talking Ford
stock dividends.
Add
to that the drop in market share and Ford posted a $3 billion
pre-tax charge to cover the cost of the Firestone tire recall on the
Ford Explorers. The rumour mongers are even talking about a decrease
in quality, but that is all very subjective.
Of course, when the going gets tough, it is not a
case of the “tough get going” as the wall scribblers would have
it. It is a case of “blame somebody”. And who better than the
CEO, in this case Jac Nasser. A couple of years ago, FoMoCo were all
singing Nasser’s praises, but now the gossip is all turned against
him and that he’ll be gone by the end of the year.
If we are to believe what is touted by the US
Automotive News, Nasser lost his footing on six fundamental issues:
(and I quote verbatim)
“1. Ford lost its focus as an automaker.
Under Nasser, Ford did not define itself as an
automaker. Instead Ford became a consumer company providing
automotive goods and services.
The result: Ford began struggling in its core
business of engineering, manufacturing and selling cars and trucks.
Product quality slipped below GM and DaimlerChrysler. Product
launches were botched.
The fix: Ford’s turnaround specialist, Nick
Scheele, arrived from Europe Aug 1. This month, he signalled a
change in course. “We are going back to the basics,” Scheele,
the new head of the Ford brand in North America, said. “Let me
repeat that. First and foremost, we are going back to the basics.
The company with the best cars and trucks wins.”
“2. Nasser fell under the spell of the
Internet.
In the late 1990s, the Internet bubble rose on
the economic landscape, enticing companies with the lure of profits
from e-businesses trading at huge price-earnings multiples. Nasser
envisioned taking public various units of a newly created Ford
e-commerce group, capitalizing on the phenomenal market value of
Internet stocks and vaulting Ford into the Internet age.
The result: The strategy collapsed with the
Internet economy. The fallout spilled over to Ford’s relations
with a core constituency, its retailers. Dealers today still smart
from Nasser’s experiments in e-retailing, viewing attempts to sell
and service vehicles on the Internet as a threat to the franchised
dealer network.
The fix: Last week, Ford’s top-ranking Internet
executive, Brian Kelley, was moved to an old-economy job, president
of Lincoln Mercury. Ford Division executives have had a meeting in
an attempt to repair dealer relations.
“3. Nasser attempted to go on his own too much.
Nasser tried to oversee personally too many
aspects of running a global corporation.
The result: As many as 16 executives reported
directly to the Ford CEO. Bent on single-handedly wielding power at
the top, Nasser failed to create a strong operating executive to
back up the CEO. Nasser’s micromanaging slowed decision-making and
created a company in organizational limbo awaiting direction.
The fix: In July, the Ford board of directors
moved to circumscribe Nasser’s role and cultivate a new group of
decision-makers. By the end of this year, only 12 executives will
report to Nasser. Lines of authority were drawn more clearly. Ford
granted Scheele autonomous power to rebuild the Ford brand in North
America. The company also vested more power in manufacturing boss
Jim Padilla to tackle the core problem of shoddy vehicle quality.
“4. Nasser neglected William Clay Ford Jr.
Nasser failed to develop a sensible working
relationship with Bill Ford when the Ford scion became non-executive
chairman in January 1999.
The result: The company had an uneasy balance of
leadership. Nasser’s hands-on style failed to accommodate Bill
Ford’s growing influence.
The fix: In July, the Ford board created an
Office of the Chairman and CEO, increasing the authority and
decision-making voice of Bill Ford. Bill Ford also has more
face-to-face dealings with company executives. Bill Ford and Nasser
meet regularly, relying on a formal agenda.
“5. Nasser underestimated Bridgestone/Firestone
Inc. CEO John Lampe.
Nasser compounded the Firestone tire recall by
underestimating Lampe, who refused to back down when Ford fingered
13 million additional Firestone tires as potentially faulty.
The result: Nasser and Lampe engaged in corporate
mudslinging and finger-pointing before the press, Congress and the
public. The spectacle of Firestone blaming the Ford Explorer and
Ford blaming the tire maker for road deaths damaged the reputations
of both companies. Meanwhile, the enormous amount of time that
Nasser spent on the crisis left other important tasks undone.
The fix: The debate is not over.
Bridgestone/Firestone is standing behind its tough tactics, despite
the company’s decision to recall more tires labelled defective by
the federal government. Ford has yet to be exonerated in the court
of public opinion.
“6. Nasser spent too much time on Premier
Automotive Group.
As part of a lofty vision, Nasser acquired Volvo
and Land Rover, hoping to leverage the big-name brands into a global
luxury powerhouse under the Premier Automotive Group umbrella.
The result: Core brands such as Ford in North
America stood in line for management time, talent and money.
Nasser’s strategy made Ford more vulnerable in North America, the
company’s chief source of profits.
The fix: The company empowered Scheele to rebuild
the Ford brand. But overhauling product quality, enriching product
offerings and re-establishing rapport with dealers will take
time.”
So that’s what Automotive News said on the
issue, but I would not consider that to be an unbiased opinion. To
say that Nasser was responsible for “botched product launches”
is laying it on a little heavy. The e-commerce comments are also
unjustified in my opinion. Every manufacturer has flirted (and is
still flirting) with it. If it had gone well, Nasser would have been
the e-hero. That e-commerce is still not all that well accepted is
not really Jac Nasser’s fault.
Stop
Press: Chairman William Clay Ford Jr. will replace Jacques Nasser as
chief executive officer of Ford Motor Co. The company announced on
Tuesday, Oct. 30, that Nasser, 53, will leave the company. The move
returns the CEO’s job to a Ford family member for the first time
since Henry Ford II ran the company. Henry Ford II resigned as CEO
in 1979.
With points 3 and 4, OK, Jac Nasser was a go it
alone man. They knew that when they put him in there. They needed
dynamic decision making, the sort of thing that doesn’t come from
committees. A couple of years back they were so happy with him they
gave him a bonus around three times more than his counterpart at GM
got. Perhaps Nasser didn’t structure the power flow chart
properly. I wasn’t there. I dunno, but it still seems a trifle
harsh to me.
The Bridgestone/Firestone debacle. Can you really
blame Nasser for this? Did anyone expect Firestone to say it’s a
lay down misere? Nobody was going to win that battle, just the same
way that GM couldn’t win the Corvair problem.
Point 6 and the Premier Automotive Group.
There’s surely nobody around who would not admit that the new
Volvo is one helluva better looking car than the old boxy models. It
looks like a world “class” brand. So the Landy was such a great
deal, however, and if it was Nasser’s call then it wasn’t all
that smart, but we’ve all got 20/20 vision in hindsight.
Quite honestly, the world economy is not going
through a brilliant phase and all the automakers have been hit. Ford
ain’t the only one and Nasser ain’t all to blame.
To finish on a less depressive note, do you know
how to pronounce the combined DaimlerChrysler name? Well, it’s
pronounced “Daimler” - because the “Chrysler” is silent.