- HEADLINES [click on headline to view story]:
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Family Money
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Snap Shot
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Modern Medicine
Heart to Heart with Hillary
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Bits ‘n’ Bobs
Personal Directions
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Social Commentary by Khai Khem
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Women’s World
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Family Money: Tracking Managers
By Leslie
Wright,
Managing director of Westminster Portfolio Services (Thailand) Ltd.
Many investors fall into the trap of buying funds on
the back of past performance league tables. Understandably, it is assumed
the funds that came top over the last one, three or five years are
probably the best ones to pick. Unfortunately selecting a good fund is not
as easy as that.
Apart from the fact that the source of your information
may be biased (who’s giving you the information, and to what end?), or
inadequate (even the financial trade papers only publish performance
figures of those funds they’re paid to list), there’s a lot more to
selecting a particular fund to represent a particular sector in your
portfolio’s strategic mix than last year’s performance ranking –
although I grant that this is an influencing factor. Indeed, for many
amateur investors, the one and only deciding factor.
But one should also ask: how did that fund achieve its
result? Was it good judgement, or good luck? And how did the manager
perform the year before, and the year before that? Has he shown consistent
above-average performance, or has it been like a roller coaster? If so,
why? Nature of the fund? Nature of the market? Or personality trait of the
manager?
One of the main reasons why it is so dangerous to act
on past performance tables is that staff turnover in the fund management
industry is very high. When you study a performance table there is a high
chance that the numbers you are looking at were achieved by someone who
has since moved on.
In a recent survey of the worst performing onshore
UKbased funds, it was found that 77% of the funds identified had
experienced at least one change of fund manager over the past three years.
For expats investing in offshore funds the implications are just as
pronounced.
There are numerous reasons for the high level of
turnover. Consolidation among financial institutions has been a major
global trend and some managers inevitably leave in the resulting
reorganisation. Another factor has been a brain drain from mainstream fund
companies into hedge fund boutiques. A further driver of fund manager
turnover has been the fostering of a “star manager” culture that means
the leading performers become highly poachable.
Do individual managers really matter? The answer is a
qualified “yes”, though the extent varies. At one extreme there are
funds designed simply to replicate the behaviour of an index or that
operate according to a rigidly defined quantitative model. In these cases,
the impact of human judgment is minimised so change in personnel is less
important.
At the other end of the spectrum are funds where the
managers have considerable freedom: essentially investors are being asked
to back the personal judgment of a “star”. This especially applies to
many hedge funds.
Most funds are somewhere in the middle of these two
extremes, requiring their managers to operate within certain parameters
and constraints. For example, the extent to which a manager can take a bet
for or against a sector or major stock in an index may be limited to a
specified percentage. Other managers must primarily select their stocks
from a company-approved “core list” or “model portfolio” drawn up
by the institution’s research department. (This restraint commonly
applies to private banking services which claim to provide personalised
portfolio management services with your own portfolio manager – but
typically put your money into the bank’s one-size-fits-all conservative
portfolio designed by The Powers upstairs.)
But even in these cases, the buck ultimately stops with
the lead manager; individual fund managers are, therefore, still the most
important ingredient in the recipe. So when you are selecting an
investment fund it is essential that you link past performance to the
manager you are buying today. Only a handful of funds have been managed by
the same individual for more than a decade. And these managers may be
nearing retirement or burn-out.
A further problem with analysing a manager’s past
performance is whether or not they have simply been lucky. Many investment
advisers will assess performance on a three- or fiveyear view, but you
should never underestimate the role of chance when looking at such
relatively short periods. (Yes: three years is considered a short period
in the investment world!) It has been demonstrated statistically that over
one year, a group of monkeys can select as many winners as a group of
professionals. Even over three years there remains a significant
probability that out-performance is simply due to luck. Only over longer
periods – 5, 10, 20 years – do the professionals consistently
outperform the monkeys.
Of course, no matter how sophisticated an approach you
take to studying a fund manager’s past record, this will never be a
precise predictor of the future. For example, even managers with long
records of out-performance at acceptable levels of volatility can still be
lured away to run a new fund with an unattractive structure, remit or high
charges. And qualitative research can also highlight other concerns such
as growth in fund size (very large funds may become more difficult to
manage, or simply have too much money to invest – as happened with
Fidelity’s giant Magellan Fund.) Or a manager may now have too many
other distractions (directorships, additional management responsibilities
and so on). It is essential to dig behind the figures and take a view on
these issues.
The key message for investors is that it is important
to be sceptical about buying a fund purely on superficial past
performance. Of course we all know the caveat that’s on every fund
brochure: “Past performance is not an indication of future
performance.” That same caveat should perhaps be attached to the
manager, not just the fund he is managing. So it is very important to have
a clear idea of who is running the fund today before committing to a
purchase. Once you have invested, it is vital to monitor the fund for
personnel changes: former top performing funds can deteriorate if the
manager leaves and the replacement is not of sufficient calibre. A change
of manager always requires a thorough reappraisal as to whether you stay
in the fund or take your capital elsewhere.
Snap Shot: Opportunity knocks!
by Harry Flashman
Sometimes photography can be just a case of grasping an
opportunity. In fact, in the world of Public Relations they even use words
such as, “There will be a photo opportunity with the President after the
Press conference.”
Take a look at this week’s photo. This was a straight
out case of seizing the opportunity and had a humorous result. Harry had
been approached by a hopeful young model who was looking to get a
portfolio together. This is a bundle of shots they drag around the
modelling agencies, hoping that they will get some work. The rewards can
be enormous, but only a very few get to the top where the enormous rewards
are.
I had also been approached by a young make-up artist
who wanted a bunch of photographs to show the same modelling agencies just
what she could produce. It seemed a natural to bring these two hopefuls
together for a session at the studio.
On the appointed day we looked across the street and
some aerosol can bandit had sprayed “Violence grows” on the wall - and
the first opportunity presented itself. “Let’s use the wall as the
background for a shot where the model is made up to look like a punk
rocker.”
The make-up artist went to work while my assistant and
I scoured the wardrobe area of the studio. The model already had the black
tights and white boots, her boyfriend had the leather jacket and we had
the string vest and the chain, a regulation hardware shop item.
We also decided that we should have a couple of aerosol
cans to do one shot as if the model were the graffiti artist, so we added
those to the equipment we would take down to the shooting area. Harry even
remembers the colour - Planet Purple - an important part of this tale.
We set up the model in position, the camera was on a
tripod because I wanted to take some slow shutter speed shots to give an
impression of movement in the chain and the assistant had the flash unit.
We had taken only a couple of shots when up draws a police car - “Whose
in charge round here?” said the most gorgeous lady police officer Harry
had ever seen. “I am” said Harry sauntering over to the car.
By this stage Harry is thinking that the greatest
opportunity of all time was presenting itself. Gorgeous police officer
“arresting” punk rocker photo - all the ingredients were right there.
This idyllic notion quickly disappeared with the words “I am going to
arrest you for defacing public property” from said gorgeous police lady!
Still hopeful Harry laughed and said, “It wasn’t
us, we’re just taking a photograph of this young model.” “So where
did the aerosol cans come from?” she barked. It was then I looked at the
colour on the wall - white. Our cans were Planet Purple! Eventually
gorgeous police lady believed the story and they moved on. Harry did not
suggest she pose for the ultimate shot seen in his mind’s eye.
So we photographed the model without the aerosol spray
paint cans and just relied on the make-up, outfit and the chain for the
effect. The shutter speed selected was 1/8th of a second and this was slow
enough to show a little movement in the chain, but not as much as I had
hoped, but the model did well to remain still during the exposure. Harry
thinks you will agree that the end result was good and in fact the young
lady and the make-up artist both got work from that day of seized
opportunity. However, like fisherman, the opportunistic shot that “got
away” still lives on!
Of course, the moral of this story is that you should
always look out for shots that may present themselves to you. It also
means that you have a camera at the ready. And it also means you have to
have your excuses at the ready too! Think on your feet!
Modern Medicine: Cataract
by Dr Iain Corness, Consultant
The official definition of Cataract is an opacity in
the ocular lens that reduces visual acuity to 20/30 or less (normal is
20/20). Put in simpler terms, the lens in your eye, through which you see
and focus, becomes opaque.
When you are a younger adult then your lens is
perfectly clear and able to be ‘bent’ by the muscles in the eye so
that you can focus the eye to read. As you get older, generally after the
age of 40, the lens begins to get opacities and the ability to ‘bend’
the lens enough to read at close distances is lost. This is why most of
us, over the age of 45, need reading glasses to see the newspaper clearly.
Either that or longer arms.
Cataracts themselves are actually classified in four
types, depending upon where they are in the lens, but you can have more
than one type in your lens. As time goes on, the lens opacities increase
and eventually you cannot see properly, even with glasses. The condition,
though progressive, is painless.
So apart from age, what else can predispose you to
getting cataracts? Guess what? Number 1 on the list is smoking, followed
by poor nutrition and steroids and exposure to UV light.
There is no ‘magic tablet’ either to reverse the
process in the lens, the only ‘cure’ is removal of the opaque,
hardened item and replacement with an Intra Ocular Lens, known in the
ophthalmological trade as an IOL. IOL’s have been around since the
1940’s, but it is fairly recent that they have become cheap to
manufacture and the surgical side has become so exact.
To show just how commonplace the operation is these
days, 1.5 million cataract extractions were done in the USA in 1992 and of
those, 1.425 million received an IOL. The operation these days is very
quick and almost fool-proof, and can even be done under local anaesthetic
if required.
During the operation, the capsule of the lens is opened
and the cataract affected lens is extracted (sometimes it is liquefied by
laser) and the new, clear plastic IOL inserted. With modern techniques
there sometimes need be no sutures either. Amazing. There is also no need
for the patient to wait until the cataract matures. Once the vision has
deteriorated, the timing to do the IOL is elective, worked out between the
ophthalmologist and the patient. Cataract surgery is considered to be one
of the most successful surgical procedures that can be done, with 95% of
the post operative patients having excellent vision.
However, one patient who had his cataract surgery done
here told me afterwards he was going to sue the ophthalmic surgeon. When I
asked him why, he replied, “Now I can see how ugly my wife is!”
By the way, there is an interesting phenomenon known as
“Second Sight” where the lens hardening produces short-sightedness,
which goes to ‘balance out’ the difficulty with reading that is
normally expected. The result is that 6-70 year olds suddenly find that
they no longer need reading glasses! Unfortunately this is short-lived.
Associated eye diseases such as conditions that affect
the retina, for example, diabetes, can be a contra-indication to IOL
surgery, and this is why it is important to have a full ocular check,
including examination of the retina before the decision to operate is
done.
Heart to Heart with Hillary
Dear Hillary,
While the rest of the world seems to have discovered
sensible shoes for women (take a look at what the lady tourists are
wearing) it seems that Thai women have not. Everywhere you look there are
these young girls teetering along on those outdated platform shoes. It is
not a good look, as far as I am concerned. Is there some reason that
Thailand got left behind after the platform trend died off in the west? Or
is it another of those Asian inscrutables?
Curious
Dear Curious,
You appear to be an observant chappie - up to a
point! You have spotted the footwear, but now have a look at the rest of
the person on the elevator clogs. Thai women tend to be small, if you
haven’t noticed, and to get on an equal footing they need those 10
centimetres, Petal. This way they can get up to being level with you and
whisper sweet nothings in your ear. If you whisper sweet nothings doing
back, then they’ll totter off on their stilts and find someone else more
their own size! You mention a “good look” and also suggest we girls
should be looking at what lady tourists are wearing. My Petal, that is an
oxymoron (look it up, it is not a mentally retarded buffalo). Hillary does
not wish to be seen in velcro strapped sandals and hairy legs. Sorry.
Dear Hillary,
The other night I was friendly towards a girl in a club
(domestic staff, not a bartendee) and the next day a letter was delivered
to my work written by her sister telling me that the girl had no boyfriend
but had two sons and she wanted to see me because she thought I was a very
nice man. I had just finished reading the note and the next minute she
appeared and I must admit I was totally unprepared for this. I just wanted
her out of my workplace as soon as possible, I was so embarrassed, so I
thanked her and said I was busy, gave her 40 Baht for the taxi and told
her to go. The guys in the office are still laughing at me and say I am a
fool, while my other friends say she just wants money. What do you think,
Hillary?
Frank.
Dear Frank,
There are a couple of ways of looking at this. Sure,
she may have decided that you are an “easy touch” and will bug you to
death until you either weaken and give her money or get angry and tell her
to go. On the other hand, you are talking about a single parent with two
children and you were not only nice to her, but represent huge wealth,
compared to her circumstances. Why should she not pursue the almighty
dollar? You would have to give her 10 out of 10 for effort. You will never
know which of these alternatives is correct (some of the great mysteries
of life in Thailand) and if you do nothing she will undoubtedly disappear.
It is up to you. Finally, may I be frank (Ooh, some days I can’t help
myself!) the other lesson you have to learn, young Frank, is how did she
find out where you worked? You didn’t give her your business card, now
did you! Never, never flash your business cards in bars, pubs or clubs.
They will return like homing pigeons and poop on you just when you don’t
want it!
Dear Hillary,
My Thai wife and I have been on the road the last three
years, working in Malaysia, Indonesia and now Korea. Our home is on the
outskirts of town, that we only get short visits to every couple of
months. I very much look forward to the end of the week when I can read
your latest edition on your website, not as good as the hardcopy, which I
buy whenever I’m in your city, but a good second best. My personal
favourite is you, Hillary. I can’t believe you really receive some of
those silly letters, and suspect you make them up, but it doesn’t matter
as they are entertaining regardless. Do you mind answering a question from
me? Did you ever race cars? Anyway, thanks a bunch for making life away
from home a little easier and best regards from a very chilly Korea.
Art
Dear Art,
Aren’t you a sweet man! But a little deluded too, Petal. Of course
I get all those “silly” letters - just the same way that I got yours
too, didn’t I? I must say I feel sorry for your wife - all that
commuting from your house to foreign countries! No wonder you only get
home every couple of months! All that travelling “on the road” as you
say - that really is doing it the hard way. Getting back to your question
- did you wonder if I raced cars hoping that I could show you a quicker
way between here and Korea? My dear Art, I think it is much better that
you just settle down and get a real job closer to home.
Bits ‘n’ Bobs
YA BA DABADOO?
Having had my normal routine somewhat disturbed
by the now bi-annual jaunt of my brother as he searches for
confirmation of heaven on earth that he is convinced is Pattaya (he
lives in UK and so does not have much of a benchmark), I have been
gadding about town keeping an eye on him as best I can. One night in
the week he insisted we visit a bar outside of town, south of
Pattaya. He wanted to rekindle a flame from earlier this year.
Sitting there for thirty minutes like spare gaskets in a garage, we
were eventually pounced on by two of the previously slothful
hostesses. Having been out the back to make room for more of the
amber fluid, I had already studied the pair in question through the
gaps in the breezeblocks. They had obviously finished dining and
were indulging in an unconventional post-gastronomic delight smoke.
Call me out of touch if you must, but why they set fire to what I
presumed to be incense in the foil of a cigarette pack and breathed
in the pluming smoke seemed odd to me.
Moments after returning to our table, both girls
appeared and bounced across in a trice, clearly experiencing a
newfound energy surge. Puzzling, huh?
That is one of life’s mysteries that I was
unable to solve as the cacophonous racket generated by the part-time
Street Pharmacist who doubled as the DJ was too much to bear. Having
informed the rather nasty looking lady who would probably eat her
young and was employed as the Mamasan that if the music was not
turned down to a mere deafening level then we would leave, she
smiled and counted our bins telling us how much we owed. We promptly
left, never to return. You see, bar failure in Pattaya is nothing to
do with the customers they drive out; it is all down to high and low
seasons...
ANAGRAM OF THE WEEK
Intoxicate: Excitation
‘CONNED AGAIN!
But this time it was the air-con. Last week there
was a horrendous electric storm, probably the most spectacular storm
I have ever seen in Pattaya. It probably was not, but I may have
that recollection because the storm was directly above my house. The
forked lightning was incredible and the thunder deafening with no
time lag between the two. Although I was asleep when the storm
started and therefore not watching TV, friends tell me that Sophon
Cable’s much improved service of late weathered the storm. I raise
my hat to Sophon Cable, as only recently if an incontinent sparrow
emptied its 1 cc bladder from fifty feet, their service would
immediately terminate.
The electric company is clearly not yet in
Sophon’s league, the power going down awakening me. In my dream I
was Rambo under fire as I was saving the world. It was the air-con
going off that disturbed my slumber once that soporific hum stopped.
I thought the helicopter gunships above had fled. Try as I might to
restart the air-con, it was having none of it. This was now Sunday
morning and so later I tried to call an engineer. That was not such
an easy task but eventually the maid managed to track one down.
In he came, turned the aircon power off and on
just as I had done countless times and then operated the remote. Of
course, it worked for him! As he left he asked the maid what it was
like working for an idiot...
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REST IN PEACE, LITTLE ONE
It should be no great surprise to regular readers that
I actively support the work of Father Giovanni Contarin of the Camillian
Social Centre (CSC) at Rayong. Father G (as I respectfully and
affectionately call him), cares for orphaned children suffering from
HIV/AIDS, their parents having died of the disease or the families of
their late parent(s) abandoning them for cost considerations or because of
the stigma associated with the disease. Be aware, to many of the ignorant,
HIV/AIDS is the leprosy of today and provokes similar revulsion.
I am a regular visitor to the CSC and paid a visit
yesterday, accompanied by friends. I was looking forward to seeing and
introducing my friends to the children, particularly a delightful little
four year old girl named Sonia, a picture of happiness and life despite
her unforgiving illness.
Should you wish to read Sonia’s story, please access
the web and go to: http://www.bahtbus.com/csc/index.html. (Also take the
time to read her inseparable little friend Peter’s story).
Suffice it to say, little Sonia had passed away only
two days before. Father G did not tell me on the phone: he wanted to tell
me to my face, knowing how much I cared for her.
The vision of her little body lying in a tiny coffin
with her favourite doll seemingly cuddling her is a memory that will
remain with me forever.
Bye Bye little Sonia.
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Personal Directions: Presentation is everything!
by Christina Dodd, founder and managing director
of Incorp Training Asssociates
Did you ever catch a quick glimpse of yourself in a
window or a mirror whilst shopping or walking in a street during rush-hour
and then gasp to yourself, “My goodness is that me! Do I really look
like that!” then hurry along not wanting to repeat the same experience -
not wanting to bump into that person again? I know we can’t all be
looking our pristine best all of the time, but we shouldn’t be creating
shock waves either.
I really do think that there is a lot to be said for
the way we present ourselves no matter what the occasion or moment.
Sure, the shopping trip on a weekend is a time when we
all relax and let our hair down in terms of appearance and dress and some
people are great proponents of this - that’s fine - and indeed there are
casual times when it’s comfortable and easy to hang out without too much
formality attached to it. But we don’t need to transfer it to the
weekday when it’s business as usual and there might be cause to look a
little more refined. Believe it or not some people do get confused with
what day it is!
Lately I have been working on some projects concerning
how to develop and project a positive and professional image and the
enhancement of presentation styles and skills. I tend to find these areas
of training quite fascinating because of the way people perceive
themselves and the way they behave in front of a camera or on tape and
then react on replay! It might seem unusual, but the fact remains that we
are still struck with amazement when we watch ourselves walk or hear
ourselves speak, despite all the technological innovations that surround
us and are at our fingertips.
I find that the videotape recorder is the most valuable
piece of equipment anyone can have the experience of using and it’s pure
brilliance, not to mention absolutely essential, for any training program
that involves presentation and public speaking skills. It doesn’t tell
any lies, it’s true to every movement, every sound - every wrinkle too!
It understands moods, attitudes, and patterns of behaviour and is a tool
that can frame and chart the process of building and developing existing
skills.
One client I worked with on this particular subject was
astounded at the difference in results he found with his employees once
they had become used to being videotaped and saw how it could help them
improve. The staff involved in the program were all highly qualified in
the field of sales and marketing and customer service, but were lacking in
some of the basic skills of personal presentation, techniques of speech,
delivery and body language. So much so, that it was having a marked effect
on the end of month sales figures and causing some customer enquiries and
complaints that he really did not want to have. This was a case where
qualifications and experience were at a serious imbalance.
In order to address these problems, we designed a
specific program that combined theory and worked on the principle of
“practice, practice and more practice!” The training facility was set
up for a period of three days (yes it was an intensive and dramatic
schedule) and looked more like a stage set than a training room. It was
very effective because it produced results! Every single participant was
literally put “on stage” and went through periods of rehearsals,
filming and playback, instructor and peer critique and review - until they
got it right. Learning by doing, learning by this pure and simple approach
worked wonders in terms of boosting confidence as well.
I am a firm believer in, “practice makes perfect”.
And I also am a believer in bringing out the best in people - people do
surprise you with ability that you never thought they had. Quite often
management writes people off all too quickly because they have not taken
the time to do one simple thing, and that is to provide enough
encouragement and nurturing to help draw out the capabilities of their
staff. This effort does take effort - and commitment - on the part of
employers.
Some people need a lot of encouragement in the area of
public speaking and delivering presentations be they selling a housing
project, selling space on a satellite or selling advertising concepts.
It’s all to do with representing their company, being out there and
being at their best. And that requires them to be “exposed”, one could
say, up-front where everybody can see and notice every little mistake,
hesitation, flaw in appearance, roughness in technique. It’s bare bones
time and it takes a lot of inner strength and gumption to overcome the
fear that most people have whether speaking to a hall of 300 listeners or
presenting to a closed group of six potential buyers.
But when the techniques are refined and polished; when
the subject matter is word perfect and professionally prepared; when the
voice is crisp and clear and captivating; when the methods are exciting,
dynamic and hold the audience’s interest; then the results can only be
positive ones and ones that will not only lead to excellence on the part
of the speaker or presenter, but lead to successful results and rewards
for the company as a whole.
Every company needs to excel in selling themselves. And
every person in a company from the Chairman and CEO, all the way down the
management ladder, to the sales staff and telemarketers, to the van
drivers who deliver goods - is selling the company to a certain point. To
represent a company in a successful way requires good presentation skills.
There are some very famous hotels where the
“doorman” is the face of the hotel. The doorman has become so highly
valued by the management that in many cases he earns considerably more
than them - because he has refined the art of presentation and
representation. At all levels, presentation is important. It is, or should
be, a required and necessary skill because of the power it has to either
make or break a sale, keep a customer satisfied and simply turn minuses
into pluses sometimes on a grand scale.
The way we look, the way we walk and talk, the way we
regard ourselves and carry ourselves, our body language - these are all
elements we need to look at from time to time and take stock of. So much
of the time we forget about how professional or unprofessional our
appearance is. We think that what we have on “will do”. We think that
it doesn’t really matter if our hair is a bit untidy (it’s windy
outside - that’s my excuse) or the shoes need re-heeling. No-one’s
going to look are they? No one will care about how we drag our feet or
slump our shoulders - it’s who we are! They won’t notice all the hand
waving and the drifting eyes or monotone voice - not at all - they there
for the product!
Well - yes indeed they are. And YOU are the one who
presents it - or have you forgotten? So if they, the customer, are not
impressed by you and what you have to say and how you say it, then you can
call it a day! They won’t be back and quite possibly nor will you.
Presentation is everything because it sets the tone for
what comes next. It’s not about outward beauty and good looks, it’s
about being in touch with who you are, having a presence and an aura about
yourself, being fit spiritually, mentally and physically, having an
ability to draw on and hold people’s interest and being in control.
Should you like to inquire about Incorp’s
Presentation Skills and Public Speaking Programs, please email me at
[email protected] or contact me directly at Incorp
Training Associates in Bangkok, tel. (0) 2652 1867-8, fax; (0) 26521870.
Program details can be found at www.incorptraining.com
Social Commentary by Khai Khem
A marriage made in Heaven - the “Perfect Boss”
Life is funny. We don’t always get what we want. And
we don’t always want what we get. (Yes, that’s a line from a
Beatle’s song). Unless we go into business for ourselves, most of us in
the workplace have superiors to whom we are accountable. The Boss.
Like wives and husbands, the boss-employee relationship
needs work and cooperation. Even though these relationships are more
arbitrary than marriage (one doesn’t always get to choose one’s boss),
working successfully under a boss requires the almost same amount of
effort (and sometimes more) as it does to make a marriage last.
A husband can come home at the end of a hard day, grab
a cold beer from the fridge, turn on the TV and nap in the Lazy-Boy until
the ‘War Department’ rings the chow-bell. If he’s in a bad mood he
can retreat in silence or kick the sleeping family dog.
Wives who’ve had a chaotic day with screaming kids
and lazy maids who scorch their fine silk blouses with red-hot irons can
vent their discontent by nagging complaints. ‘Hubby’ spends too much
time in the South Pattaya bars or too many weekends on the golf club.
He’s either too ambitious and neglects his quality family time, or
he’s a lazy slob who doesn’t earn enough money and leaves his dirty
underwear on the floor three inches from the laundry hamper. Husbands and
wives and ‘significant others’ can battle their way through years of
animosity and relentlessly quarrel about little issues that drive one or
both of them nuts.
Try this with your boss and you may be one of those
people who are standing in line in Bangkok to receive the ‘free omelet
cart’ from a well-known charity organization.
In Thailand the boss is a demigod. Top-down management
is pretty much the rule here so Thais employees defer to all bosses,
whether they are right or wrong. That does not mean that all Thai bosses
are an incarnation of Simon Lagree or Captain Blye.
So what are the criteria for a perfect boss? Like love
at first sight, there are some things in life which cannot be defined.
Since there are so many kinds of bosses, it really depends on perspective.
Some bosses are just plain grumps. No matter what you do, you will never
please them. They had unhappy childhoods and ruthless toilet training.
Unless you work in mental health care and are prepared to coax them
through psychotherapy - blow off their bad days. Believe it or not, people
who work productively under these individuals develop a thick skin and do
not collapse under their boss’s mood swings.
Some are such sticklers for the rules that one mistake
is a hanging offence. Mistakes are human and Thais make mistakes. Lots of
them. That’s one of the reasons the Thai genuflection and its variances
are so complicated. This code of silent communication may be as
complicated as Japanese war-time code but it works.
This subject came up not long ago at a dinner party.
All of us who attended came from different countries and different
professions. The hostess at the party was a high ranking bank officer for
a local Thai bank and she had just opted for early retirement for health
reasons. The stress of her job had taken its toll and culminated in a
bleeding ulcer. She simply could not work in the system anymore.
During the animated discussion of stress in the
workplace and an overwhelming outpouring of complaints from the party
guests on the variety of problems with their bosses, one person stood out
- more by her silence than for her contribution to the discussion.
The incongruence of her withdrawal from the debate was
punctuated by the fact that she is a journalist. Eventually, when the
passion of the discussion receded, one of the guests asked why she was so
uncharacteristically silent. She finally revealed that after listening to
the evening’s discussion, she suddenly realized she had the “Perfect
Boss”. The room went still. This- they had to hear. How does one find
the perfect boss?
The fact is; she didn’t ‘find’ him. They were
introduced. Much like a blind date, they were co-joined by another
employee of the publication through a computer. Computer dating? In a way
- that is a fair comparison. In our present age of information technology
and exchange of information over the Internet, a new kind of workplace has
been established. Like many professions, journalism has no international
boundaries anymore and globalization has created opportunities which were
unheard-of a decade ago.
While these conditions may be ripe for a new kind of
workplace, they were not the entire recipe for finding the Perfect Boss.
Her initial contact may have been quixotic, but to make it work, the boss
needed some special personality components. The list in this case was
long.
Leadership qualities manifest themselves in many ways.
Most important are self confidence and vision. Journalism is one of those
jobs where the people in the field are like seeing-eye-dogs. Reporters are
the eyes and ears of the publication. The Perfect Boss in this case had
adopted a ‘hands-off’ management style. Leadership here meant
guidelines sprinkled with flexibility, and criticism that took the mutable
form of mild suggestions. To do otherwise would have aborted the creative
juices of the very people who get the work done.
Not about to let this woman off the hook with such
obvious platitudes, a few dinner guests were adamant about her obvious
good luck, and were not convinced that they could change anything in their
own circumstances. She stood her ground and turned the tables on her
antagonists.
In typical journalistic style, she challenged the room
with a question. “How many people in this room have been divorced,”
she asked. Her audience caught the thread of connection. All but three
people at the dinner party raised their hands. She had made her point.
Like marriage, no one ever gets a Perfect Boss anymore than once stumbles
into the Perfect Marriage. Lasting relationships that ‘work’ take time
and effort. Some people just give up when the going gets tough. Others dig
in for the long-term. Give and take - that’s what it’s all about.
Women’s World: Going home
by Lesley Warmer
While I was in England with Emma (my daughter) she very
bravely decided to go ahead with her birthday party, previously arranged
before her accident. It was to be held in a very nice establishment in the
local town, a private members club. As we all know large family gatherings
can be difficult to say the least.
I made Emma rest all day and then attempted to get her
into her clothes; these consisted of very tight trousers and a beautiful
lace top in a crushed strawberry color, with short frilly sleeves, sequins
of flowers and hanging ribbons from the shoulders.
The problem started with the shoulder wound, due to the
fact that Emma’s shoulder is a jumble of mixed bones causing the
shoulder to slope towards the front of her body. This meant we couldn’t
make the lacey top stay put, as fast as I hitched it onto her shoulder it
would fall off, and it was quite a low neckline so this did not help.
Emma started looking disappointed and distressed so I
thought ok mum to the rescue, think quickly. I ended up running around the
house looking for a safety pin, which I eventually found and raced back
upstairs, time was running out, so I pinned the top to the shoulder
dressing. Then the other side decided to fall off so I used the pretty
hanging ribbons to tie it to her bra strap. Feeling quite pleased with
myself I decided that it was just about acceptable.
At last we were ready. All the family were coming and
most of her friends, which sounded like a great idea, but, half the people
were not talking to the other half for one reason or another and the
driver that caused the accident was coming and we weren’t sure whether
anyone was talking to her. Regardless of that, the evening was a
resounding success, the food was good the drinks were cheap and the music
was ok, everyone managed to avoid the people they didn’t want to see.
Then at 11 p.m. the venue was open to the public. At
first this seemed fine but by the end of the evening a rather unsavoury
group of characters came in, in a large group of about seven guys and four
girls. They were very drunk and decided to pick on one of the younger
members of the family. He’s only 16 and didn’t handle it too well. The
incident ended up like a western movie inside the club and out, and
fortunately Emma was not hurt. These incidents don’t seem to happen that
often in Pattaya, even though the consumption of alcohol I’m sure is
equivalent. The moral of this story is that if you are having a private
party in a club make sure that it stays exactly that, private!
While I was in England this time I decided to imagine
what it would be like to live there again. There are so many reasons why I
should. I looked at my house - it’s very nice, the garden is pleasant
but the plants I put in 3 years ago have hardly grown at all. When I got
up in the morning to dress it was, vest, T-shirt, jumper, trousers, socks,
scarf, hat and coat to go out. As I battled against the cold wind and
rain, I kept thinking you could get used to this, couldn’t you? When I
got a backache from the cold, I thought that’s ok, exercises help,
don’t they? As I tried to dry my clothes for 2 -3 days I thought never
mind there’s always the tumble dryer.
On the way to the airport I stopped at a motorway
service station, big mistake, one small cappuccino coffee was nearly 130
baht and a bottle of water that is 10 baht here was nearly 100 baht!
Cigarettes were around 300 baht and petrol was more than 50 baht a litre.
The worst thing of all was the pre-occupation with the
TV, especially the Soap Operas. I actually found myself watching East
Enders and Coronation Street; they even have events on these programmes in
the newspaper as if it’s real life. I don’t critizise the people that
live like this but if you have experienced another style of life how can
you go back?
So be warned for those of you that think living here is
just filling in a little time, be careful that you don’t feel like a
square peg trying to fit into a round hole when you eventually go home.
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