Family Money: UK Property: A return to normality?
By Leslie
Wright,
Managing director of Westminster Portfolio Services (Thailand) Ltd.
After 32 gruelling months of declining markets and a
fall in equity prices exceeded only by the 1929 crash, investors are
understandably losing patience with equity markets. Equities are simply
not making the recovery investors have been waiting for. Both US and
European stock markets are careening around from sector to sector, making
investment managers (not to mention investors) nervous and frustrated.
Alternative products have flooded into the market -
capital protected bonds, corporate bonds, property & TEP funds, hedge
funds - but there’s been an element of hysteria about how these products
have been promoted as if there’s only a limited amount of time before
everyone goes happily back into equity investing again.
But is that the case? The demographics of European and
UK pension fund money would indicate a surge in equity performance as a
tidal wave of assets, currently parked in cash and bonds, crashes into the
equity markets when the recovery begins. The argument goes “equities
must recover because they always have done and equities must outperform
all other asset classes because they always have done.”
There are two points to be made about this view. First,
the consensus is developing that equity returns are going to be
significantly lower in the next 10 years than they have been over the last
10. The 1990s’ bull-run was unprecedented and its antithesis will be
also. Waiting for another large-cap boom could turn out to be a simple
stalling tactic, especially with such low rates of inflation. It may no
longer be a question of getting the equity/bond or US/Europe split right.
It may now be a question of choosing the right manager regardless of the
asset class.
Second, institutional money may not flow back into
equities on the scale people imagine. In the long term returns drive
investment, not the other way round. If high-yield bonds, gold or various
hedge fund strategies give better risk/return profiles, it won’t take
long for investors to move there, whatever their reputation for inertia.
They will have no choice because there are no obvious alternatives.
Perhaps the bubble has now been deflated and valuations
have returned to some kind of normality. But perhaps it has become time
for investors to expand their universe of asset classes permanently.
Why? Well, in the most recent rout, many of the more
fundamentally driven managers who have been uncomfortable with the market
for a number of years have been willing to return, as they are beginning
to make sense of valuations in relation to earnings’ prospects.
If we accept that fundamentals rather than momentum
will dictate returns in the near-term, a view must be taken of the
macroeconomic environment to determine whether stocks are correctly or
fairly priced. This is the most difficult task and I cannot predict the
outcome, only discuss possible scenarios.
The most probable scenario is that the softer US dollar
and weakening US economy force global monetary easing. While this would be
a pleasing situation, easing is only likely if central bankers grasp the
concept that the global economy is at risk.
World trade prices have been declining since 1995 and
have kept inflation low across the globe. But the result has been poor
corporate profitability. This must and would be reversed by sizeable
easing from central bankers globally - which would rescue financial
markets in the short term, but eventually result in a return to a modest
inflation trend.
Equities and bonds would initially rally on the news,
but sovereign bonds would begin a medium-term bear market as they began to
obsess about inflation. Equities would initially benefit from the news,
but high P/E stocks would come under pressure as inflation rises.
The less likely prospect of deflation through policy
neglect is not a favourable option. If policymakers fail to act to offset
the current weak dollar/weak economy, the world will follow Japan into
mounting levels of insolvency, debt default and deflation. In this
scenario the world would enter a prolonged recession with high
unemployment and little or no wage growth. Equities would erode in value
and bonds would continue to appreciate.
Another possibility is a bond market meltdown. The
biggest bubble now is in the bond market and anything other than an
orderly rise in yields would present extreme difficulties for the
financial system. Although this is the least likely scenario its chances
of being realised would be increased by any military adventures.
My favoured option is for central bank intervention
(the others not being helpful to anybody). I am hopeful that central
bankers will realise what action is required and see the risks to growth
being greater than the risks posed by inflation.
The investment environment will, however, remain
unsettled and opaque. Some advisors see the current situation as an
appropriate entry point for long-term equity investors. However, anyone
hoping to speculate to make short-term gains is likely to be disappointed,
as bear markets tend to crush even the smartest investor.
Bond investors are now chasing capital gains rather
than yield itself and are clearly trading off equity market weakness,
rather than the dynamics of the bond market. In a reflationary world
corporate debt may finally provide a better risk return than government
bonds, but this is a riskier move which could prove expensive.
The safest place may be to sit on the fence - though
not necessarily on a hedge.
Sentiment-driven falls in June/July and - more
significantly - in September, may have marked the capitulation of the
exuberant investor. Valuations have reverted to historic fair value ranges
and a view must now be taken of the broader economic environment for the
next 12 months.
It is clear that most of the major economies are
slowing significantly; this has been reflected in the 40-year lows for
bond yields in the US. The question now is whether equity valuations have
reflected a further downturn in economic activity, and the likely response
by central bankers to this further downturn.
While it is all an educated guessing game where one
hopes for a positive outcome, the definitive bottom in the market will
only be seen with hindsight and we may still see a great deal of
volatility and stress going forward. After 32 months of declines, the bear
is getting fat and happy and he will eventually tire.
Snap Shot: Name, rank and serial number!
by Harry Flashman
Let us start this week with a small mental exercise.
(These are a good idea for people with small mental capacities like Harry
Flashman!) What are the serial numbers of your camera(s), lenses, flash
gear and motor drives? You don’t know (or perhaps don’t care)? If you
don’t have these somewhere safe (and I don’t mean stamped on the
camera) then your chances of getting your cameras back after a robbery are
very small.
This article was prompted by one of my photographic
friends who had his cameras ripped off last week. Being a good
photographer, he had some good cameras and lenses and the discriminating
thief made off with the lot.
Losing a good camera is like losing a good friend. I
know about these things, through bitter personal experience. I have been
robbed twice. Once my photography studio was broken into and the thief
left all the medium and large format cameras but made off with an old
Canon AE1 (yes, it was a long time ago, but the other robbery was much
more recent).
I came home one evening to find the house in darkness,
which made me somewhat suspicious, as I always leave at least one light on
for the family animals. Opening the door my worst suspicions were realised.
Every drawer had been pulled out and tipped upside down. And even more
ominously, my grey camera bag had been moved.
Like all photojournalists, that battered old grey
camera bag contained the tools of my trade. The bits and pieces that have
helped me make money over the years. The equipment may be battered
somewhat also, but it is always in working order. For your interest, here
is what the average photojournalist would carry. Two Nikon FA’s, one
Nikon FM2N, a couple of motor drives, a Metz 45 CT1 flash, plus filters,
three lenses, tripod adapter for a Manfrotto tripod, spare cables, wires,
black tape and a notebook. Two of the three cameras are always pre-loaded
with film and have a lens mounted ready to go.
I picked up the bag and it was too light and my heart
fell - it had been cleaned out, other than the flash unit and a few
filters and sundry pieces. I am not ashamed to say that I cried. Those
cameras were all part of me.
Recovering from the initial shock I began to wonder
just how the thief or thieves had got in. The police investigating my call
soon showed me how. The burglar had removed some roof tiles and come in
through the ceiling. Apparently this is a common way to gain entry to what
is otherwise an “impenetrable” home. The felon comes one evening and
removes the roof tiles then returns the next day and does a quick robbery
as soon as the occupants are out, taking anything that is small, valuable
and easily carried. Like Harry’s cameras! Or worse still - yours!
So what can you do to try and stop this dreadful
scenario happening to you? Well, the first thing is to attempt to make
your home as secure as you can possibly make it. Consider bars in the
ceiling as well as the usual ones on the windows. Motion detectors around
the house can make sense. So does a large dog.
After all that, what else can you do to protect your
investment in camera gear (and other valuables)? Well, it’s called
insurance. For a premium of around 2% of the insured value, you can insure
your cameras against theft from your home. If you want to cover them 24
hours a day in all locations, including your car, then the premium is
considerably higher, around 6%.
Of course, insurance does not stop your cameras being stolen. Insurance
also does not replace your prized camera with one exactly the same - in
many instances this may be impossible following model changes and
availability from the manufacturers and other such variables. But at least
you can replace your camera with another.
Modern Medicine: Quitting the Weed Part 2 -
How to do it!
by Dr Iain Corness, Consultant
Last week in this column I wrote about the difficulties
involved in giving up cigarettes. Smokers are not creatures of habit,
smokers are people caught in the clutches of addiction.
To give up cigarettes there are many, many ways,
ranging from acupuncture, hypnosis, the I Ching, Nicotine Replacement
Therapies (NRT), chewing gum, patches, nasal spray and many others all the
way through to cold turkey. Hop onto the internet and you are besieged
with offers, all of which will make it ‘easy’ for you to stop smoking,
and all of which will cost you money!
What you have to realise is that Nicotine is more
addictive than heroin. I know that’s probably hard to believe, but that
really is the crux of the matter. You take Nicotine into all of your
metabolic pathways until you “need” to have Nicotine to be able to
function. Nicotine becomes part of your metabolic chemical chains, and
they don’t work properly without it. Now you can see just why you feel
so dreadful when you go without cigarettes (nicotine) for any period of
time.
Now, leaving aside hypnosis and acupuncture, about
which I know very little, but the good books tell me do not enjoy high
success rates, let’s look at the other methods. The majority rely on
Nicotine Replacement Therapy (NRT). All the gums and sprays do is to make
Nicotine available for you in measured doses - much like cigarettes do.
You get the craving, you chew the gum. You get the craving, you squirt the
spray.
Patches are slightly different. They deliver the
Nicotine slowly over a 12 or 24 hour period and are supposed to stop the
craving before it happens. But often do not.
After stabilizing on the NRT it is time to bring the
dosage down, which is the next hurdle at which many fall. The end result
can be cigarette smoking plus NRT - a potentially fatal combination. In
fact, I strongly believe that NRT should only be done under close medical
supervision. Too much nicotine can kill too!
So to the best way - Cold Turkey. The proof is in the
numbers. There has been enough research done and the prime factor is that
the quitter has to be committed to the concept of becoming a non-smoker.
Doing it (quitting) for somebody else, because you lost a bet, because you
are being nagged into it by your wife, girlfriend, boyfriend is doomed to
failure, I am afraid. This is something which requires your total
commitment. 100% all the way. Last week I mentioned just how I thought it
would be a bad scene for a couple of days, and then found that it was a
couple of weeks of torture. Here I am a couple of decades later and I
could begin smoking again tomorrow. It requires dedication and commitment.
Yours! No one else’s!
So, I admit that those who go cold turkey may go
through a rough time with withdrawals initially, but the majority are
still non-smokers after one year. The same cannot be said for the others.
The “hard” way is ultimately the best way.
You have to make the decision to quit. You set the day.
You tell all your friends that you are now a non-smoker - and you stick to
it!
Become a non-smoker for 2003!
Heart to Heart with Hillary
Dear Hillary,
Seems like its time to write to you again - 3 times in
4 years ain’t bad, methinks! The previous letters were, if you recall,
about Elephants and bar ownership. Today it’s about another subject dear
to me (and the Scot’s out there will understand my use of the word
“dear”) ... the Thai female. What on earth is wrong with all those
countless muppets who continually write to you complaining about their
Thai girlfriends? Surely one of the main reasons most of these whingers
fled their homeland to try the delights of Thailand was because they were
either dissatisfied with their own womenfolk, or couldn’t maintain a
relationship with one in the first place. I say to them they are bloody
lucky to have this chance, and if they don’t like it they should b*gger
off home and leave these little darlings to a more appreciative
population. These guys don’t know how lucky they are. There’s me with
the love of me life, gorgeous little slip of a lassie from Udon Upthere,
me hoping to learn lots of deep and meaningful things from her, and what
happens? She learns to love drinking PG Tips tea in the mornings, Old
Speckled Hen beer in the evenings, cooks bacon, eggs, beans and toast for
breakfast, smothers everything in tomato sauce, sleeps all night and stays
awake all day, only watches western movies on the box, goes on the Hash
runs and sings ribald songs (and promptly gets named after her favourite
English beer!), despises Owen and Beckham (in favour of the Hammers!), and
get this, actually sits at the table to eat, not on it! I dunno - all I
wanted was a little bit of that Eastern “mystique”. Now she has the
nerve to tell me she’s not Thai, she’s a potato - brown on the
outside, white on the inside! So to all you guys who took a Thai bride and
now complain because “she doesn’t understand, why can’t she
change?” - grow up, get a life, or go home. Me? I’m as happy as a pig
in poop,
Spicy Martin.
Dear Spicy Martin,
Thank you for your latest epistle from the gardens
of pleasure. Hillary must admit that I don’t fully remember the
elephants and bar ownership issue, but I fully support the notion that
elephants should not own a bar, unless they are older than 21 years and
accompanied by a mature mahout. In addition, because of their size and
dark colour, elephants should not be out at night without a taillight, but
that’s another topic altogether. I can understand the “potato”
analogy that your lady is using, but it seems to me that you are trifle
miffed by all this. Hillary gets the feeling that you actually wanted
someone to remain ‘native’ and teach you Eastern mystique so that you
could then describe yourself as being old doggy doo (white on the outside
but brown on the inside)! However, Petal, I am glad to see that you are
able to adjust to your partner’s preferences. I certainly makes for
harmony if you just give in!
Dear Hillary,
As an American who retired in Pattaya after working
several years in the “Sandbox” I faced the same problem as the subject
writer (Chiangmai Mail Vol 1, No. 3) when my fantastic Thai wife of 28
years would return to Thailand. Here are my suggestions: Obtain an ATM
card from the bank you are using in Thailand and teach your intended how
to use it! Our bank had a basic ATM card with a daily limit of 10,000 baht
which worked flawlessly. Since we have a joint account, she could withdraw
larger amounts inside the bank.
I used a variety of fund transfers: U.S. dollar money
orders from Saudi-Hollandi and Saudi-American Banks, made out to my bride,
which she deposited without problem several times. This method took the
longest due to my use of Saudi/Thai “Express” mail (regular letters
took 5-7 days, “Express” took 10-20 days!).
Direct wire transfers of U.S. dollars to our Thai bank
account through Saudi-Hollandi Bank (requires knowing your bank’s
address, your account number, the account name - very important, and the
TELEX number(s)). These transfers normally took 5 days and the funds were
available on the day of receipt.
I also made direct U.S. dollar transfers through Al
Rajhi Banking and Investment Corp. Al Rajhi were associated with Bangkok
Bank. They require the same information as Saudi-Hollandi. These transfers
normally took 2 - 3 days and the funds were available upon receipt.
Notes: 1. You should have a phone number for the
account holder even if it’s just a cellular phone. 2. Exchange rates are
better by sending U.S dollars rather than baht. 3. Don’t forget to have
your Iquama number and issue date translated and take them with you!
I then tracked the amount by having my bride read the
amount withdrawn, date, and balance from the receipt, to me in our weekly
phone calls. I also called my bride on the day that I transferred funds,
so she could watch for it. Hope that helps.
P.S. I really get a chuckle out of your weekly column,
Hillary. By your wording, I suspect that your origin is somewhere in the
British Empire?
Retired & Loving It
Dear Retired & Loving It,
Thank you for the detailed guide to overseas banking
services. Everyone with a wife here, while they work “there” should
read the advice. On second thoughts, everyone should always follow the
advice in these columns! As regards the British Empire (upon which the sun
never sets), which year? It’s a lot smaller these days, Petal! By the
way, your bride wants to know if she can take off the wedding dress now,
after all it’s been 28 years!
A Slice of Thai History: The rise of Ayutthaya
Part Three 1450-1488
by Duncan Stearn
Boromo Trailokanat issued a Palace Law in 1450 that
named the states which paid tribute to Ayutthaya as well as defining the
infractions that could lead to the death penalty for his subjects. Among
these were having immoral relations with a lady of the palace, for which
crime the man was to be tortured for three days and then killed; the lady
was simply executed. Other infractions included permitting animals to
stray into the palace, whispering during a royal audience, shaking the
royal boat and writing love poems.
In 1451 an army from Chiang Mai, led by their ruler
King Tilok, failed in an attack against Sukhothai, although they later
took Kamphaeng Phet.
Boromo Trailokanat also used the principle of divide
and rule, appointing two senior ministers to oversee civil and military
affairs. The Kalahom, who was responsible for the military and the Nayok,
who took care of civilian matters, received no salary.
In 1454 Ayutthaya was ravaged by an outbreak of
smallpox. That same year, the king established the hierarchical Sakdina
system (the forerunner to the modern day Thai bureaucracy) which placed a
value on everyone in the kingdom. Under this complex system everyone was
assigned a rank within society. For example, a slave was ranked at five
units, freemen started at 25 units while the heir to the throne was valued
at 100,000 units. The value of a person also determined how much land they
could legally own and it was this method that gave government workers
their means to an income.
Freemen were obligated to work for six months of the
year for local representatives of the monarch, pay taxes and be prepared
for military service.
What is not generally realised is that Ayutthaya was
relatively under-populated and, similar to other states in the region,
warfare was not specifically designed to expand the physical boundaries of
empire but rather to collect captives to be brought back for work in the
rice fields.
In the courts, fines and punishments were made
proportional to the status of the plaintiff, the aim being to regulate
inequality for the sake of the smooth functioning of society.
Boromo Trailokanat resolved the question of succession
by ranking every member of the royal family in relation to the reigning
monarch. If a family member was removed from royal descent by more than
five generations, he was declared a commoner and no longer eligible for
the throne. He also appointed a second king (Uparat or heir apparent) to
give his subjects an idea of who would be the new ruler once the present
monarch died.
It was also during this period that Theravada Buddhism
gained strength in Ayutthaya, despite the deep roots of superstition and
animism that still exist even today. The Buddhist monkhood or sangha was
the only classless sector of Thai society and took an ever-increasing
role, specifically at the village level, in particular providing young men
with education.
In 1456 Ayutthaya sent a sea-borne invasion force
against the Moslem-Malay port of Malacca, the busiest in south-east Asia
with ships coming from as far away as China and India. Ayutthaya claimed
Malacca as a vassal state, but the Thais were defeated by the Malaccan
navy commanded by Tun Perak at Batu Pahat and forced to retreat.
The following year Tun Perak took 200 ships and invaded
the Thai vassal state of Pahang, ejecting the Ayutthaya-appointed governor
and installing their own viceroy.
In 1461 King Tilok of Chiang Mai again invaded and this
time succeeded in occupying Sukhothai before marching against Phitsanulok.
Although they defeated the Ayutthayans at the battle of Doi Ba, Tilok was
forced to retire to defend his capital against an invasion from Yunnan in
China. Ayutthaya regained its lost territory, but in an effort to stop
these incursions Boromo Trailokanat moved his capital to Phitsanulok in
1463.
Two years later Boromo Trailokanat decided to enter the
monkhood and Ayutthaya entered a period of relative peace.
In May 1487 King Tilok, the ruler of Chiang Mai, died
after a reign of 46 years. He had been successful in retaining the
independence of his kingdom despite the assaults of his rival Boromo
Trailokanat. The latter died just a year later and was succeeded by his
eldest son who took the crown as Boromoraja III and moved the capital back
to Ayutthaya.
Bits ‘n’ Bobs
THE THINGS YOU SEE WHEN...
...you haven’t got your gun! For the ‘People
Watchers’ (I am one without doubt), Pattaya has to be the
voyeurs’ Mecca. Recently, I watched the usual parade of working
girls tramping up the soi on their way back to base after successful
nocturnal business meetings. This is a great time to keep up to date
with the latest mobile phone technology as the contingent try to
outdo each other whilst calling their stockbroker (?).
Leading the charge to the motorcycle taxi rank
was a prize specimen. The lithe young being was indubitably not even
aspiring to be in the ‘lady of the second category’, as he was
clearly happy with his image. The short-cropped orange hair,
sporting a spray-on leather thigh-length one-piece number
accentuating the packed (padded?) lunchbox, set off by the
compulsory Herman Munster boots and swinging earring was a sight to
behold. I overheard his conversation but tend not to believe his
name was ‘Vince’: ‘Mince’ would work. As he sat sidesaddle
on the bike and used the nearside mirror to home in on a couple of
zits, I felt alarmed that this creature was probably capable of
breeding. I consoled myself in the almost certain knowledge that it
was unlikely. Thank heaven for small mercies.
QUOTE OF THE WEEK
“Ah, yes, divorce, from the Latin word meaning
to rip out a man’s genitals through his wallet.” Robin Williams
DUAL PRICING
This subject, for some reason, is often a very
touchy one. Many people visit Thailand and automatically gauge
prices using a benchmark of what they regard as reasonable in their
home country. How else would anyone ever pick up a bargain when on
holiday?
However, charging only foreigners (farang, as
most are known) above the standard price for ‘touristy’ venues
is commonplace. I personally find the practice wrong, as it is
discriminatory in my view and cheating in the eyes of some. It is
tantamount to hotels and restaurants levying charges in accordance
with one’s perceived ability to pay, rather than taking heed of
the obvious fact that the price offered should bear no relationship
to one’s assumed wealth based on nationality, skin colour, creed
or ethnic origin. When I see a Thai gentleman driving a top of the
range Mercedes with his wife dripping in gold, I do not expect to be
charged more or less than him at the same venue. He chose to go
there as did I and we will enjoy or not as per our own impressions.
If it is not to one’s satisfaction then one should not return, but
non-Thai should not be charged a premium because someone thinks they
can afford it, as peoples’ real financial circumstances are
unknown to others.
Global airline policy is another mystery to me in
terms of baggage allowances. Many people strongly object to paying
surcharges when in a foreign country as much as they do excess
baggage charges when the person in front of them is within the limit
yet physically weighs at least twice or more than their body weight.
Why not weigh passengers and luggage or would the airlines be
criticised by the Politically Correct lobby for denigrating a
specific ‘avoirdupois’ group? Perhaps the defenders of dual
pricing have a logical explanation for what I regard as unfair
practices.
|
THE FARANG BITE
Being an avid viewer of the weather bulletins and
shipping forecasts since that motorcycle accident when I landed on my
head, I am familiar with the German Bite, the Australian Bite amongst
others. Having been known to mistake the bank, lawyer’s office and the
like for a beer bar on occasion, I was not surprised to find myself
referred to as a handsome man and asked what I would like to drink. Bottle
of Kloster beer soon in my hand (encased in a Styrofoam ‘condom’ that
they call the containers, as I hate warm beer), I realised I had
inadvertently entered this oasis rather than the bookshop. Not wishing to
lose face, I pretended it was my intention all along and stayed put. After
the second beer, I began to feel at home as I was receiving the attention
a handsome man deserves. Having been very easily coaxed into buying two of
the most attentive girls a lady drink, I was invited to share their
communal repast. This was a large chicken leg that appeared to have been
barbecued to perfection, alongside a large plate of rice with rather nasty
looking and odorous concoctions in small satellite bowls surrounding same.
Being British, I naturally declined to deny these waifs their sustenance
and carried on slurping whilst watching the pack gorge. I watched in
fascination as they delicately picked off the tiniest amount of chicken
that hardly seemed worth the bother and fiddling around. After constant
invitations and momentarily overcoming my reluctance, I decided to partake
of this appetising fare.
I was offered the chicken leg by hand and automatically
took a liberal bite from the plump part in the middle, consuming far more
of the succulent white meat than I intended.
The girls glared at me in horror and rapidly picked at
what meat was left. When one girl collected the dishes, she said to me:
‘If you have hungry too much you buy for you!’
I will take my own sandwiches with me if I drop in again...
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Personal Directions: Dare to be different!
by Christina Dodd, founder and managing director
of Incorp Training Asssociates
To create an impact and to get results sometimes
requires using methods that have not been tried before or are not the
usual routine. Complacency in training methods can become a trap for
trainers that can have a less than rewarding outcome, so it is therefore
paramount to continue to explore and develop different, innovative and
effective ways of training that can complement existing standards.
Recently I delivered a confidence building program to a
group of young - and not so young - sales men and women. Usually I meet
the participants before the training in a getting to know you exercise,
but this time I didn’t have the opportunity to do so and therefore they
all thought that they would be taken through the usual theory and
practical activities that so many other trainers had taken them through
before. They entered the program with the statement written on their faces
- “Why am I here?”
Regardless of the prevailing attitude, we moved into
the program and worked our way through the basics. We then introduced our
workshops and after doing some rather “comfortable” activities we then
proceeded to an activity that would really be an eye-opener for everyone
in the program that they really didn’t think they should be attending.
Rather than sitting in the safety of the training room to complete this
particular activity, we took the participants into the market place -
literally! There were gasps and giggles and expressions of shock and fear,
but following the initial outbursts everyone accepted to take on the task.
Each person was dropped at a different area of the local shopping mall
with two things - a product to sell and their own set of skills. Each
person had to make as many sales as they could within a one hour period.
It was interesting to see at first how the participants
were so set against this activity and threw up all sorts of reasons as to
why they wouldn’t be able to achieve their objectives. They were afraid
to get out there and prove themselves. They thought it a little beneath
them perhaps and they were wondering what to do if they met up with
someone they knew - how embarrassing! Despite the objections, however,
they were willing to give it a try and at the end of the hour (which some
thought would never end) every single person had made at least one sale
and several had done extremely well! They were excited and happy with
their own performance and the fact that they actually did this!
When we all got back to the safety of the training room
(phew!) and started to discuss the preceding hour at length, every person
felt that their level of confidence had increased dramatically, probably
because the activity was a difficult one and one that took them away from
the normal way they work. They certainly had never experienced sales
training like this before. They all agreed that being “put on the
spot” meant that they had to draw on the resources they had at hand and
that they had to create techniques that would bring immediate and positive
responses. They had to use every ounce of energy and ability to get
results.
I think it is so necessary to do things differently and
to learn to think “outside the box”. It’s important to explore new
and alternative approaches to learning and to doing. If we continue to do
everything in the same way, then we are simply going to get the same
results. Changing the way we do things - changing the way we approach
training - can lead to greater outcomes and results. Of course there are
fundamental elements and theory that need to be retained in any program,
but the delivery methods, techniques, scope of activities and level of
participation and interaction should be given importance and focus. They
should be innovative, challenging and results-oriented. They should be
designed in such a way to help participants draw on their existing
capabilities and everyone has capabilities!
At the end of the two day program, the group of
salespeople who had to get down to the bare bones of selling in a public
place - where they didn’t have their usual safety nets - all felt much
more confident after having been exposed to the shopping mall challenge,
and indeed to other aspects of the training program. They didn’t like
what they had to do at first, but afterwards they all agreed that the
results in their own development were well worth the effort. And they took
this resurgence of energy and confidence back with them to the workplace,
to their colleagues and to their staff.
It is quite extraordinary to see the changes in
behavior and performance when people gain or re-gain their
self-confidence. It’s almost as if they have the power to leap tall
buildings in a single bound! I have witnessed very positive changes in
individuals and teams who have finally got that boost in confidence that
has been lacking or missing for so long, or that has never really been
strong enough to show it-self.
There comes to mind a particular teambuilding program I
was involved in where out of the three teams competing, one team was
suffering incredibly with finding methods to tackle the task at hand. The
idea was to get from one place to another following the same set of
conditions as the other teams had to follow, but not duplicating methods
along the way. Team B, as we’ll call them, were so despondent and were
beginning to lose all confidence and spirit to win because they couldn’t
get their thoughts in line, and could see the other teams forging ahead.
Then it came to one of them to look beyond the immediate and the obvious,
to think outside the box and take a different approach to the problem -
then they finally understood how to get to where they had to go. It was
amazing to witness the surge of power that suddenly spurred them on to
win. Just by adopting a different approach they were able to continue.
Thinking differently and acting differently can be the
catalyst for remarkable change and improvement in both our personal and
professional lives. And so much more can be achieved in the field of
education and training if we can find more than the usual and conventional
ways to deliver the valuable knowledge and information we have to share.
If you are looking at ways to boost the confidence and
performance of your sales staff or staff in other areas of your business
for that matter, please contact me directly at christina. [email protected]
or at my office in Bangkok.
Until next time, have a great week!
Social Commentary by Khai Khem
What? I can’t hear you!
Last week as I was standing in the queue at a local
bank, I struck up a conversation with a lovely Australian couple from
Perth. They had come to Pattaya on their honeymoon, but were cutting their
visit short. When I asked why, they said they’d had absolutely no idea
how dirty, noisy and crowded Pattaya was when they chose this destination.
They had been here a week and could not stand it any longer.
They had planned to stay a month, rent a suite in a
long-stay hotel, hire a car and really treat themselves to a first-class
holiday. But the noise of the blaring pickup trucks blasting music and
adverts over loudspeakers that ply Jomtien Beach Road and other streets in
the city made no sense to them and they wondered why it was allowed.
They said the traffic was so heavy and unruly that they
were terrified to hire a car and drive here and the noise and air
pollution was unbearable. Most of all, they were shocked at the
high-density crowding of the city and the packs of motorcyclists who drove
like maniacs and the lawlessness of Thai drivers.
Both the man and his wife were very polite about their
criticism of the city, and sincerely did not mean to offend. They were
only pointing out the obvious; that they were extremely disappointed in
the whole area. The couple had taken the time to explore markets and sois
off the beaten path where tourists are not usually taken to, and the
places that tourist brochures do not advertise. The slums, filth and
shabbiness left them with the impression that Pattaya is a fa็ade,
and a closer look is not advisable.
They both stressed that they were impressed with the
friendliness of the ordinary Thai people and did find the food delicious.
They didn’t care that the Thais don’t speak perfect English. But the
terrible noise of the city, endless traffic and overcrowding was not
conducive to the kind of holiday they had looked forward to.
This was not their first visit to Thailand. They had
been to Bangkok on a business trip a few years ago. They both agreed that
Pattaya and its environs now have all the problems and annoyances of
Bangkok, only on a smaller scale.
What could I say in defense of our city? They had seen
all the recommended tourist venues, been to the offshore islands, the
5-star hotels and eaten in some of our finest restaurants. Regarding these
places, the Australian couple gave us full marks. I started to brighten
up. But then they pointed out that most of those places could be found
almost anywhere, but in a nicer, cleaner and more orderly environment.
Since our conversation was still civil, I wracked my
brain for a list of plusses of which Pattaya could be proud. Hey! It’s
cheap here. Then I noticed the wad of bills bulging in the gentleman’s
pocket and noted his wallet full of gold international credit cards. Think
harder, I told myself.
Aha! How about Dolphin Circle and its gorgeous flowers
and flowing fountain? And the new walkways along Pattaya and Jomtien Beach
Road! And our new wastewater treatment plant! I had my car parked at the
curb. I offered to pull some strings and get them a guided tour of the
facility.
By this time we’d concluded our bank transactions and
I was frantically following them out the door. How about a trip to Larn
Island? I think the city has removed the mountains of garbage from the
beaches by now! I even promised that I would intervene if tour-guide touts
accosted them for making purchases at shops of their choice.
Of course by now we were all standing on Pattaya
Central Road and I had been reduced to screeching to be heard above the
traffic. My new-found Australian friends simply covered their ears and
made signals that they couldn’t hear me, and walked off.
Women’s World: A day at the beach
Part I
by Lesley Warmer
“Bathing is a sport
Enjoyed by great and small
In suits of any sort
Though better none at all.”
(Anonymous, 19th-century poem)
Did you ever question when did we first decide it was
necessary to change the color of our skin by literally toasting it under
the sun?
A bit
daring for the time.
Take a look around the beaches and swimming pools in
Pattaya to see the intensity with which people dedicate themselves to this
tanning task, male or female, regardless of warnings about the risk
involved in this pastime.
I was sitting by a swimming pool the other day, which I
assure you I do infrequently, and there was a lady lying on a sun bed on
her back topless with her legs spread-eagled in a bikini bottom a size too
big, she may as well have been in a magazine. Lets have a little decorum
ladies, especially as she had her children with her. Then on Sunday when I
was fishing there was a guy trying to catch a fish dressed only in his
bathing trunks, endeavoring to get an even body tan, it was quite
entertaining to watch.
So where did it all start?
In early history we tend to go back only to the
1800’s, but these modern ladies were not the first to try bathing as a
pastime. Bathing apparel, in one shape or another, has been around for
over 2000 years. If you go back far enough I imagine the original swimsuit
was the body itself. The first recorded use of bathing apparel was in
Greece around 300 B.C. Also mosaics were found from ancient times in a
villa in Piazza Armenia in Sicily, with pictures of what looks very much
like women dressed in a similar garment to the modern-day bikini.
No
need to worry about catching too much sun.
In ancient Rome togas were worn when swimming and
bathing reached the height of its popularity. Following the fall of the
Roman Empire water sports went out of style, and Europeans regarded the
sea only as a source of physical therapy instead of recreation.
Then during the 1700’s spas began appearing in Europe
where men and women could engage in public bathing; mainly around England
and France.
The earliest bathing suit in modern history consisted
of an old outfit of clothes, then it was a smock resembling a kind of
“bathing gown”. Modesty was the motto - what one looked like was not
much of a consideration in those early days. The first suits were far from
practical or comfortable; ladies went as far as to sewing lead weights
into the hem of the “bathing gown” to prevent the dress from floating
up and exposing her legs.
During the early 1800’s people developed a sudden
interest in the seaside and started bathing in the sea, but still
infrequently, and the typical “swim” was a brief dip in the water with
ladies on one side of the beach and men on the other. Crowds began to
flock to seaside resorts for popular activities such as swimming, surf
bathing, and diving. Now it was for amusement rather than just for
therapeutic remedies. With the introduction of railroads, the beach
resorts became more and more accessible. The ladies of fashion decided
that they needed a new garment to go along with this new pastime; in those
days there was an outfit for every occasion. There was a need to have a
costume that retained ones modesty but was free enough to enable the
wearer to engage in sports.
(Continued next time...)
Judging a wine by its label
by Ranjith Chandrasiri
More people choose wines by their labels than anyone would
like to admit. Novices reach for colourful eye-catching labels; snobs demand
famous names. But in fact, a wine label reveals a great deal about the flavours
in the bottle. You can begin your tasting even before you’ve pulled the cork.
Although each country has its own laws regarding wine labels,
basically there are three kinds of labels: varietal-based, terroir-based and
sheer fantasy. The information they offer, much of it required by law, overlaps
to a large extent, each one reflects a different approach to winemaking.
Have you ever bought a Chardonnay? Then you’re already
familiar with the varietal approach; wines named for the grape variety that
makes up all (or some legally defined minimum) of the juice in the bottle.
California pioneered this method and most of the New World producers have
adopted it. However, some European wine regions such as Alsace in France and
Friuli in Italy, for example have traditionally followed this approach.
Most European wines, however, use terroir-based labeling.
Terroir is a French word that comprehends all the physical factors - its soil,
exposure, microclimate, etc., that distinguish a given vineyard or a wine
region. These wines may be made from a single grape variety (such as Pinot Noir
for red wines in Burgundy) or a blend that may vary by vintage (such as
Bordeaux’s judicious mix of Cabernet Sauvignon, Merlot and Cabernet Franc).
Some winemakers have found themselves so frustrated by local
wine regulations, which may dictate certain grape blends or vinification
techniques as prerequisites to obtaining labels, whether based on varietal or
terroir, they abandon traditional approaches and use labels based simply on
fantasy. In Tuscany, producers determined to make new-style wines abandoned the
terroir-based Chianti labels for the humble designation vino da tavola (table
wine). In California, winemakers working with the grapes and flexible blending
approach of Bordeaux have given up some varietal-based labels to bottle
“Meritage” wines.
Each kind of label gives different clues to the wine inside
the bottle, but all labels include a few basics. For example, the producer’s
name is always prominent. Most wineries develop consistent signatures, based on
their location, winemaking skills and marketing goals; once you’re familiar
with a winery’s profile, the producer’s name is perhaps the most reliable
indicator of wine style and quality.
The wine’s vintage is almost always shown, too. If you’re
familiar with the vintages of a given region, this can be a telling indicator -
red Bordeaux were mostly light and diluted in 1992, but rich and concentrated in
1990. However, even if you don’t know whether a specific vintage was good or
bad, knowing how old a wine is indicates something about its current style:
young, fresh and fruity, or older, smoother and more complex. Most whites, and
many reds, are best within three years of the vintage; wines that age well
increase in price over time. But beware of old, inexpensive wines that don’t
improve with age.
Most labels indicate the region where the grapes were grown
and the wine made. On terroir-based labels, this factor is particularly
emphasized: The Burgundian appellations of Nuits-St.-Georges and Vosne -Roman้e,
for example, are more or less homogenous and distinctive vineyard areas that at
least in theory, impart recognizable character to their wines, especially since
appellation laws generally regulate many aspects of grape growing and wine
making.
Varietal-based labels also generally indicate appellations
(though often in small type), sometimes right down to the name of the vineyard.
But in these production areas regulation tends to be much looser so wines from
the same appellation tend to have less in common. Fantasy labels often avoid any
mention of the origin at all (sometimes the laws won’t permit their
indication). Since these wines deliberately break with the traditions of their
regions, origin doesn’t mean that much anyway.
What about the descriptions on labels? You will never read
one like this: “Due to poor weather conditions this vintage was difficult and
the resultant wine is of a lower quality. This wine is not recommended for
cellaring”. No, you get: “This delicate table wine shows outstanding fruit
balanced by natural acid. It may be enjoyed now or cellared to enhance
complexity”. That is not to criticize all descriptions, many producers are
reputable and their descriptions are authentic and useful reference especially
for the beginners.
Finally, don’t forget the price tag, stuck right there next
to the label. Yes, there may be wide disparities between a wine’s cost and its
quality. If you’re spending under 300 baht per bottle, the wine is likely to
be simple, offering alcohol as its principal virtue. From 300 baht to 1000 baht,
most wines offer fresh fruit, enough structure to marry well with food and some
individual personality. From 1000 baht to 5000 baht, you can expect complex
flavours of ripe fruit and new oak, enough concentration to develop with aging
and a distinctive character stamped with the wine’s creator and origin. Pay
any more, and you enter into a rarefied world inhabited by passionate and
deep-pocketed collectors; the rest of us usually pass by with a shake of the
head.
Wineries put a lot of effort into dressing up their labels.
Savvy wine lovers can decipher what the law says they must say, what the
producers want to say and sometimes more than they intend to say. Spend some
time studying labels before you buy and you’ll increase your chances of
finding a quality wine for your money.
Ranjith Chandrasiri is the resident manager of Royal Cliff
Grand and the founder of the Royal Cliff Wine Club, Royal Cliff Beach Resort,
Pattaya, Thailand, email: [email protected] or [email protected]
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