BANGKOK, 15 July 2014 – TOT Public Company Limited has committed to continue delivering high quality service to customers despite a revenue drop and will shift its focus to online services to customers during the remaining period of 2014.
Ms. Somjit Theerachutikul, TOT Executive Vice President for Marketing and Product Development stated that TOT customers are currently more familiar to the always-connected-to-the-internet lifestyle, either via personal computers or smart phones.
She also stated that online transactions nowadays have become more convenient and secured. The TOT will, therefore, turn more to online services and e-billing such as in top-up service, and telephone and internet bill payment.
The Executive Vice President however stressed that all of the company’s 400 service centers would still be operational for customers who prefer the conventional methods, adding that the online services are simply another convenient communication channel between the firm and its valuable customers.
She said that the workforce of the TOT would continue to devote its energy to customer service although the company has been facing several setbacks including a decrease in revenue from its operations while all incomes from its concession contracts have to be sent to the state coffer.
