BANGKOK, Thailand – The government has implemented a new “Dee-Delivery” regulation to combat the increasing number of online delivery frauds and enhance consumer protection, particularly for those using cash-on-delivery (COD) services.
According to Prime Minister’s Office Minister Jiraporn Sindhuprai, the move comes in response to an alarming rise in online scams, with over 365,000 incidents reported in the past 18 months, resulting in financial damages estimated at 45 billion baht.
The new measure is part of a broader strategy to address e-commerce crimes, which account for 40% of all reported scam cases nationwide. To support this initiative, the Ministry of Digital Economy and Society has established the Anti-Online Scam Operation Centre (AOC) to streamline responses to these crimes and provide quicker support for victims. This includes the ability to freeze bank accounts linked to fraudulent activities.
The Dee-Delivery regulation aims to improve transparency in COD transactions. Under the new measure, delivery service companies must display essential details such as the sender’s information, tracking numbers, and item descriptions. Additionally, a five-day payment hold period will be introduced to give consumers time to inspect products and request refunds if any discrepancies are found, thereby reducing the risk of fraud.
The “Dee-Delivery” regulation will be in effect tomorrow (Oct 3). (NNT)
