BANGKOK, 3 July 2015, National Broadcasting and Telecommunications Commission (NBTC) Secretary-General Thakon Tanthasit reports his agency is looking into recent complaints concerning cases of mobile phone disconnection due to a weak mobile phone signal. The NBTC is also to advise service operators to rename the misleading ‘unlimited mobile’ internet data plan.
The NBTC Secretary-General yesterday discussed matters with Advanced Info Service Public Company Limited, Total Access Communication Public Company Limited, True Move Company Limited, CAT Telecom Public Company Limited and TOT Public Company Limited.
The service operators have already claimed that the weak connection issue is rather minor, when compared to the total number of users nationwide. Nevertheless Secretary-General Thakon urged mobile phone users to report cases of weak signal and disconnection to the NBTC’s 1200 hotline around the clock.
Regarding the ‘unlimited’ mobile internet plan, NBTC Secretary-General Thakon Tanthasit said service operators have agreed to replace the term ‘unlimited’ data plan with ‘continuous’ data plan, in order to avoid confusion. The service providers are required to clearly label the new description at their promotion outlets. They are also instructed to send an SMS message to the users of the remaining internet data quota.
