New Mass Transit report from HID highlights five key priorities for transit agencies in 2025

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Solutions built on open architecture are a high priority for 40% of respondents, indicating the need for the solutions to evolve as the industry’s needs change.

BANGKOK, Thailand – HID, global leader in trusted identity and biometric authentication solutions, recently published its State of Mass Transit Ticketing Hardware Report 2025, based on a survey of 102 mass transit providers worldwide.

Five key priorities that decision makers should consider emerged from the survey:

  1. Reducing reliance on cash payments to streamline fare collection and operations

About 43% of agencies aim to implement contactless ticketing systems, with 88% planning deployment within the next 12–24 months.



1  2. Enhancing passenger experience by prioritizing convenience and faster ticketing transactions

Nearly two thirds of agencies rank user-friendly interfaces as the most important feature in

ticketing hardware.

1  3. Expanding contactless and mobile payment options to address rising demand

While Europe leads mobile ticketing adoption, with 86% of their agencies using app-based solutions, compared to 58% globally, 87% of U.S. agencies still rely on traditional fareboxes, cash payments and closed loop card systems.

1  4. Collecting detailed ridership data to inform strategic decision makers

More than half of respondents say they will prioritize single ticketing interfaces that can read multiple ticket types, are user-friendly and provide data.

 

  1. Reducing dependency on proprietary ticketing systems by adopting flexible, open-architecture solutions

Solutions built on open architecture are a high priority for 40% of respondents, indicating the need for the solutions to evolve as the industry’s needs change. Proprietary technology remains a significant hurdle, particularly in Latin America and Asia Pacific.

Mass transit fare-collection and ticketing processes are undergoing a passenger-centric revolution driven by technology, making it essential for agencies to select the right partner and hardware solutions that can evolve alongside industry demands.

The full report includes additional global data and further analysis. Read it here (www.hidglobal.com/transit-report-2025). (NNT)