BANGKOK, Thailand – The Ministry of Public Health is advancing efforts to modernize healthcare delivery, with the goal of reducing outpatient congestion in public hospitals by at least 5% by September 2025. The strategy combines telemedicine services, home delivery of medication, and the use of digital medical certificates to provide faster and more accessible care while easing the strain on medical staff and facilities.
Data from the ministry shows telemedicine has already contributed to a steady decline in outpatient visits. Between 2022 and 2024, average daily visits dropped from over 23,000 to 13,000 in regional hospitals and from nearly 30,000 to under 19,000 in general hospitals. Building on these results, the ministry is expanding the scope and quality of virtual care across more facilities.
To support this digital transition, the ministry issued the 2024 Telemedicine Service Standards, which require providers to meet strict conditions for professional qualifications, secure identity verification, system integration, and patient consent. All services must be recorded with traceable documentation, and data must be stored in compliance with national cybersecurity laws.
As part of the telehealth process, medication, and medical supplies are delivered directly to patients’ homes. This integration reduces the need for in-person follow-ups and supports continuity of care. Healthcare professionals also have access to electronic health records through regulated access protocols, ensuring treatment decisions are based on accurate medical histories.
The Ministry’s Digital Health Platform, accessible through the “Mor Prom” application and Line Official Account, allows citizens to connect with services through their smartphones. Backed by cybersecurity certifications and compliance with the Personal Data Protection Act, the platform offers a secure environment for patients and providers as Thailand moves further into digital healthcare. (NNT)
