World Gems Collection Center sets another record for Pattaya
The Stephenson Locomotive Society Celebrates
Christmas: Time For A Cool Yule
Pattaya now - seen from two different views by Elfi Parts1 Those of us who have lived in Pattaya for many years believe that Pattaya has gone through a lot of changes. Here are two different views of guests, who recently came to visit. Inge Poehlmann, product manager for Arabic countries of LTU Touristik and Heidelinde Mueller, director for quality & customer service, LTU Touristik, recently stayed at the Siam Bayshore for a short, private vacation. I met them at the Bali Hai Restaurant, where we enjoyed a very beautifully arranged and sumptuous dinner buffet. Both women are friends of the hotel’s General Manager Hans Spoerri. “He was the only reason why we came to Pattaya again after 10 years,” both women agreed. Asking them why they couldn’t find another reason, they told me that Pattaya still has a bad reputation in Europe, especially in Germany. “But Pattaya has changed a lot within those ten years,” I told them. Especially Heide disagreed with me in that point. “South Pattaya still looks the same and is the same as ten years before. There might be some more streets in Pattaya now, but they are all in pretty bad shape,” she said. “Also the sidewalks all over the city - if there are any, are in a terrible state. Uneven, partly broken down and occupied by vendors - it is sometimes dangerous to use them,” Heidelinde continued. “See, we look at a place through the eyes of our customers, the tourists, and I don’t think a tourist would see any of the changes that Pattaya underwent.” Werner Kuehr Both women also said that there are still too many taxis driving around, pestering the air and cheating the tourists. Softly, I told them, that I had spoken to many tourists who all said that Pattaya’s taxi drivers are better than in many other places in Thailand. I told them about the many international schools we have now, because of the many foreign families who live in and around Pattaya. And I tried to tell them about all the other improvements, but all I said was like a cry in the wilderness. Inge, who probably felt sorry for me, said that Thailand is number one in the world with its tour-frame-program. “Thailand has such a variety of nice and interesting places to go,” she said, “and they offer the best program in that way for the tourists.” Heidelinde added, “Yes, these tour programs are really nice for our clients. But most of them prefer a relaxing vacation. They like to book half board or full board and are happy if everything they need is in the same hotel. They really like to be lazy during their holidays. They’d rather sit all day on a clean beach or at the pool, at the same place and in the same seat day after day, then to go outside, afraid to eat in a strange place, for fear of catching some disease or food poisoning.” “But,” I objected, “they don’t learn anything about a country and its people that way.” “Who needs that anyway?” Heidelinde asked. “The Maldives is perfect for a fantastic, relaxing vacation and there is no contact possible to the natives. They live behind big walls in the middle of a hotel and therefore the guests are not bothered by them.” “But,” I said, “ tourists are usually very attracted to the friendliness and charm of the Thai people.” Heidelinde replied, “This is something that really changed in Pattaya. People are not as friendly anymore and don’t have much charm left. The staff of some hotels are the best example and the standard of the hotels and the management are also not the same anymore.” At that time, a pretty waitress came to ask, with a charming smile and very politely, if we would like to order something else. Quickly one of the women said, “Of course, except for Hans’ place that is”. I kept quiet for a while. Then, humbly, I asked what they thought about Pattaya being called a shopper’s paradise. All I got was a mild smile. Both women agreed that Pattaya might be a shopping paradise for some tourist-class tourists, but never for anybody else. “The people in Pattaya could make so much money by selling quality products, especially materials with nice patterns and designer cloths, but all they do is offer third grade products,” they told me. “How about jewelry?” I asked. “So many tourists are very attracted to the beautiful designs and the rather cheap prices?” “Don’t talk about jewelry, most of them look awful and cheap.” My last question was: “Would you personally recommend Pattaya as a tourist destination to your friends and what chances do you give Pattaya in the future as a destination as such?” Inge replied, “Yes, I would recommend it to my friends.” Heidelinde interrupted, “No, I definitely would not. Business is business and of course we have to offer Pattaya in our program. But if Pattaya wants to stay a tourist destination, or rather become one again, it has to improve in many ways, like infrastructure, water quality and beach quality.” Thanking the two ladies for the interesting talk, I took off to go shopping in one of our beautiful shopping malls, open until the late hours, to buy some really nicely designed dresses with pretty patterns at very reasonable prices. And, on my way home, I stopped at Pattaya’s Beach Promenade and took a stroll along the clean and nicely set-up pathways there. 917 words Parts2 Werner Kuehr, a hotel-owner in Kitzbuehl, Austria, recently celebrated his 30th anniversary of visiting Pattaya. I talked to him only a few days after the interview with the ladies from LTU Touristic. Werner first came to Thailand in 1969, as a very young man. He accepted an offer from the Oriental Hotel in Bangkok to become their Restaurant Manager. Before long, he moved into the position of the F&B Manager. After 3 years working at the Oriental, an Ital Thai group hotel, he took a brief replacement job as the GM of their Rincome Hotel in Chiang Mai. After that, he was finally offered the Resident Manager’s job at the Nipa Lodge, Pattaya’s first hotel, which belonged to the same group. Over 1 1/2 years of work in Pattaya made him many friends, with whom he is still in contact. “Of course, many are dead already, like the late Mr. Fassbind, with whom I always had a very good relationship,” Werner remembers. Werner eventually had to move on and was transferred to the Samila Hotel in Songkla, with which Ital Thai had a leasing contract. Werner was the General Manager there for 2 1/2 years and if a certain telephone call hadn’t happened, he probably would have stayed in Thailand forever. This certain phone call came from his brother in the middle of the night and it was about a hotel for sale in Austria. Werner was of course interested and told his brother that he would be on vacation in about three months time and at that time would have a look at it. No, said his brother, you must make the decision here and now, otherwise it will be gone. So, Werner sat down, the telephone squeezed between his chin and his shoulder, and started to calculate. Only after a few minutes, he told his brother to buy it for him. Surely that meant that Werner had to leave Thailand. Agreements had to be made and Werner went to see his boss, Mr. Berlingieri, in Bangkok, asking him to cancel his contract with the company, which was still good for another 2 years. Mr. Berlingieri didn’t like the idea of losing Werner, especially when he already had planned to transfer him to the Airport Hotel in Bangkok. But, since this transfer plan was almost to the degree that it was finished, it made it easier for Werner to get out of the contract without deserting his company, go back home and open his, now very famous hotel in Austria. I asked Werner where in Thailand he liked most. “Everywhere is very nice, because all four places I have worked have had their own charm,” Werner said. “It probably was a bit more difficult in the South, for there were not many tourists there. Pattaya was already becoming a tourist destination and therefore very different. Actually, I fell in love with that little fishing village called Pattaya as soon as I stepped my foot in it. It had a lot of charm, people were so friendly and everything was so easy going. Werner revels in his memories; “I had found a lot of friends here and this is also one of the reasons why I keep coming back every year. I know exactly where to go to eat, to shop or to relax. Pattaya, one can say, became my second home.” Talking about relaxing here, note that Werner definitely doesn’t come to Pattaya for the girls. As soon as he went back to Austria, he got married to an Austrian woman and came back with his wife several times before their divorce. Now, having another relationship with an Austrian woman, he keeps coming back with her. “I am definitely not a massage-seeking guy or a hanging-around-bars tourist,” he says. Knowing Werner for 20 years, I truly have to agree with that. He admits that he looks at Pattaya from a different angle. “When I am here, I take it all in - the different scents, the different noises, the different way of life and the many different sensations which are in concentrated fashion approaching me. Maybe I see it differently because I love this city, I love Thailand and I do accept it with all its strengths and weakness.” Of course it hurts him when he hears about Pattaya’s bad reputation in Europe. “Sometimes people don’t know what they are talking about. They just repeat what they hear. One has to come to this place and walk around with open eyes to find out what’s it all about,” he says zealously. “Pattaya is a city like every other, not better, but not worse. Of course, even for tourists its important to go up to the Thais and rather not stay always in the, granted secure and comfortable, but rather sterile atmosphere of a first class hotel”. He added that “Thais can be very tactful, helpful and good hearted, if you show them some kind of respect.” Werner should know, because during his almost two months stays in Pattaya, he lives in an apartment at Jomtien Beach, drives around on a small motorbike and has had never any problems so far. “Maybe its just luck or my acceptance of the people here, but I have never ever had any bad experiences during those 30 years,” Werner says. “But maybe its also because I never walk around with thick gold chains, a huge Rolex or a purse filled with stacks of money.” Asked about the changes in Pattaya, Werner has a lot to say. “Pattaya has changed very much for the better. If you look around, you can clearly see it. The tourism business is much more organized, the people here are more sophisticated and the language barrier is partly gone. Thais now care much more about the environment and the cleanliness around them. Of course, there is still some corruption and bribes going on, but it became much less.” He knows about that, for he receives Pattaya Mail regularly and admits that, “sometimes I still read the same (type of) crime stories as some 30 years ago. But, as I said before, everything else is done more organized now. I always loved the Thai festivals and my congratulations goes to TAT, who is doing a pretty good job now in organizing it better than ever before. I was at the opening of the Shrimp Festival and I had to admit, it couldn’t have been done better in Europe.” This remark, coming from the president of 18 years of the Board of Tourism in his home town, is a big compliment. Werner also talked about the ‘shopping paradise’ Pattaya. “It’s unbelievable how reasonable the prices still are here. Sure, there is some rather cheap stuff around, but one can also buy real brand names - not only fakes - for much less money than in the producing countries. Or, take the workmanship for example. I had a flat tire on my bike the other day and got it changed at 11:00 p.m. for some 120 baht. At that price, a guy in Europe wouldn’t even get out of his chair.” While we were talking, we had a delicious dinner at Bruno’s, whom Werner has known for 30 years. “Where in Europe can you get service like this for a price like that?” he asked. “And its not only at Bruno’s like that. There are so many good places to wine and dine around here! Even the small Thai restaurants have their own charm and the people, speaking English or not, are always friendly and try to be helpful.” Don’t get me wrong, Werner Kuehr is not a one-sided tourist. He has been to many different places for vacation, like USA, Maldives, Dominican Republic, Caribbean, Canary Islands and places all over Europe. Before coming to Thailand 30 years ago, he worked in a few European countries as well. Werner realizes the difference and he, coming to Pattaya for 30 years, surely knows what he is talking about, when he talks about the development and the changes for the better in Pattaya.
by Father Joe Jesus playing kickball with street kids and the Magi coming to visit - traveling on water buffalo from the east. It all makes perfectly good sense, well almost... The “perfectly good sense” is Jesus playing kickball with street kids. Jesus is real and the kids are real and the Magi riding water buffalo are real. The “almost” is that water buffalo probably weren’t the Magis’ first choice, but believe me, here in Thailand Street Kids are great buddies with water buffalo. Let me tell you about “Gift”. That’s right ‘Gift’ - like a wonderful present. That’s what her mom named her - not a nickname but her real name - her given name. She’s six, already has her two front teeth, round face - fabulous kid - wild as the west wind and when she grins, all your troubles run away - like Mona Lisa’s smile. Gift’s back living with us again after four months with her mom. Her mom can’t quite cope with all that life is throwing at her right now and Gift is one those special six-year-olds that demand your very soul. You’d love Gift at first sight: her eyes sparkle. I’ll you about her in a minute, but first her mom. I won’t tell you mom’s name, it wouldn’t be fair, but I can do an ‘almost’. In Thai we call our mom by the first name of mom’s oldest child... So Gift’s mom drops her own first name and becomes ‘The Mom of Gift’, her daughter. That’s what everyone calls her in the bar where she works nights. To be called by your oldest child’s name is a badge of honour. Gift’s Mom went home last week. Mom and Gift. Grandpa and Grandma have never seen Gift. It has been that long and Gift had never seen Grandpa and Grandma, who chews Beetle Nut, nor the old grey coloured water buffalo, who ploughed the rice fields with Grandpa all those years. Grandpa bought that buffalo the day Gift’s Mom was born, some twenty plus years ago. You know he’s old, you can see the age in his long horns. And Gift’s Mom here in the Klong Toey slum where she lives, when the meta-amphetamines would kick in, she felt real good and the problems disappeared for the length of the pills, a few hours. Mom would laugh and giggle and tell her daughter how happy she used to be in the village when she was Gift’s age and how she and that old water buffalo were inseparable. So they came home to the village: Mom and daughter. Gift in a new dress and Mom in blue jeans and her long black hair combed in a ponytail, like she wears at work in the bar, with perfume and lipstick. The old buffalo saw her first from where he was tied next to the house. Grandpa didn’t use him for ploughing much anymore. How was an old water buffalo to know that Grandpa had sold their fields when Grandma was sick last winter and they hadn’t heard from Gift’s Mom for years. They thought she was dead and not a word from her - they couldn’t even have a funeral and ask the monks to pray. Now they only rented a small patch of what they had owned for a 100 years. Grandpa hadn’t told Grandma. And the old buffalo was sad, as he thought that Grandpa figured him too old now to pull a plough ...and that wasn’t so. He could still work - still pull a plough all day. He could! His eyes were good and his memory was good and he immediately recognised Gift’s Mom after all those years. That yappety dog had died, but he was still strong. Their house was at the front of the village and when Mom and Gift got off the bus he knew. He recognised Gift’s Mom and she saw in his eyes that he remembered her - remembered when she was a little girl and used to ride on his back and race and laugh... and in his eyes, he said... why have you forgotten me and left me for so may years? And she held his neck and her tears fell in the marble coloured eyes of the old buffalo and his eyes said, it’s all Okay, you’re home, even for just a little while. And lets go for one more ride, even if I can’t run anymore - just one more time - because I know little sister that you didn’t forget. I’d just like to make you happy, to forget your pain, even for a few minutes. Gift said later it was the only time she saw her momma cry. Momma kissed her and sat her on the back of the buffalo. Gift said she wasn’t afraid because momma was there beside her and she felt so proud being with her pretty momma. Momma and daughter rode through the village, and no one understood why the tears. And Gift’s momma said that I love you girl, but I just can’t take care of you right now. But someday I will, and I want you to love this old water buffalo and take care of him if anything ever happens to momma, because when I was a little girl, he never hurt me and always loved me and was always there for me. You might say it’s a sad story - but it’s about love and caring and moms and kids, isn’t it? And that’s not sad, that’s beautiful - that’s Christmas - that’s the miracle. You might not like the reality but we all have our own reality in one way or another, don’t we? Gift’s mom still works and Gift’s with us, happy, going to school, living with 31 other girls in our house and over 100 more bruised but not broken kids. Boys and girls just like her in our four houses: street/slum kids/kids from juvenile court/abandoned kids and AIDS kids. And there are more miracles - miracles every day - like the “Silent Man” in our AIDS hospice. 81 have died this year and 92 have gone home. Our “Silent Man” began smiling just yesterday and said Hello. It’s been two months since the police found him wandering the streets, dazed and beat up. The hospital said he had the virus. Yesterday was ‘His’ day. And how eight-year-old Sai, who told her momma in prison, “It’s Okay Momma, don’t worry”. Or ten-year-old Awt who wants to be a doctor so he can help other street kids when they get hurt and sick. And the 3,500 kindergarten aged slum kids in our 32 slum kindergartens. We all have our stories and our miracles. You just have to look, just a bit. A story for another day - another Christmas - is to tell you how one day, three wise men, the Magi came to the village and asked if they could borrow that old grey coloured water buffalo with the long horns and marble coloured eyes - Gift’s Mom’s buffalo - to ride to see Jesus. Somehow they’d heard the story about Gift and her Mom - I guess the Angels must have told them. Merry Christmas. Fr. Joe Human Development Foundation, Bangkok
Trust is essential for leaders Thought for the week by Richard Townsend, Corporate Learning These are words that others need to be using when they describe you if you are to gain and maintain trust: committed, confident, fearless, communicative, predictable, reliable, correct, forgiving, clear, factual, unbiased, respectful, reasonable, confidential, contributing, even, defining, accountable, interested, calm, resolute, tactful, sincere, frank, listener, patient, answering, sharing, fair, timely, honest, decisive, neutral, competent, consistent, explicit, responsible, transparent, close (near), willing, collaborative, accurate, graceful, helpful. Know how you stand? Why not ask your followers to rank you (anonymously) on a scale of 1 to 10 or use the “never/sometimes/mostly/always” grid for each word and see how you do... come on, you’re the boss you can take it! The longest sentence I have ever written (trust me): To be trusted followers need to understand your intent and believe they can find a worry free, suspicion-less, environment where they are not taken for granted, their faith in the leader is confirmed and supported by a consistent track record, where mistakes are forgiven, miscommunications and misunderstandings are corrected, beliefs, differences and privacy are respected, sweeping opinions based on assumptions or stereotypes never occur, fear of loss is minimized, being betrayed or feeling burnt does not happen, abruptness, shock, knee jerk, emotional reactions, cynicism or anger are not permitted, vulnerable and na๏ve people are protected, solace is freely given, they are never disabled, over-reaction does not occur, they are never categorized, forced or excluded through prejudice, avoiding or omitting truth or facts is not permitted, interruptions, restlessness, frowning, negative gestures are discouraged, success, action and effort are acknowledged and credit given, neutrality, togetherness, flexibility, directness, informative, non-assumptive opinions and perspectives are sought by a leader who keeps promises, is willing to be wrong, extends themself, overcomes short-term feelings, avoids harming others, shows trust, risks being let down, makes amends and who also promotes togetherness, closeness, full disclosure, open dialogue, speaking the truth, does what they say they will do, doesn’t do what you say they won’t do, develops others and their ideas, able to have fun, seeks solutions to problems, win/win agreements and closure and lives up to followers expectations through thoroughly understanding that power equals responsibility. Worth a thought... get me an aspirin!
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