The faces behind the voices -
Pattaya City Call Center 1337 employees receive additional training.
Sunturak Sangdokmai
With city hall increasingly making Pattaya Call Center
its nexus for all city information, staffers there were given remedial
training from TOT Co. operator instructors.
Sruangsuda Phothisunthorn, manager the telephone
company’s Complaints and Disruption Center, spoke to 32 call center
employees Aug. 16.
The training covered understanding the role of the 1337
line and their jobs, speaking skills, English use, handling complaints and
practicing tone and manners.
TOT has a contract with the city to provide training on
an annual basis.
